Important Note: This Privacy Policy applies to all players using the axa88 platform, including the website, mobile app, and any other digital services operated by axa88. By registering or using our platform, you confirm that you have read and understood this policy.
1Information We Collect
Axa88 collects two main categories of information: information you provide directly and information collected automatically as you use our platform. We only collect information that is genuinely necessary to provide a safe and effective service.
Personal Information You Provide:
- Identity information: Full name, date of birth, identity card number (MyKad) or passport, nationality, and gender.
- Contact information: Email address, mobile phone number, and current residential address.
- Financial information: Bank account number, digital wallet details (Touch 'n Go, GrabPay, Boost), and deposit and withdrawal transaction records.
- KYC verification documents: Copies of MyKad, passport, bank statements, or utility bills submitted for identity verification purposes.
- Account information: Username, encrypted password, language preference, and other account settings.
Automatically Collected Information:
- IP address, device type, operating system, and web browser information.
- Game session data including games played, total wagers, wins, and session duration.
- Access records, error logs, and platform performance data.
- Geographic location data based on IP address (not precise GPS data).
2Data Collection Methods
Axa88 collects your personal information through several different channels. All data collection methods are conducted lawfully and transparently, and you are always informed of the information required before it is collected.
- Account registration: When you complete the axa88 registration form, we collect the basic information required to open your account.
- KYC Process: When you submit identity verification documents, the information is collected and reviewed by our compliance team.
- Financial transactions: Every time you make a deposit or withdrawal, your transaction details are automatically recorded in our system.
- Gaming activity: Our platform automatically records all gaming activity for security, audit, and service improvement purposes.
- Support communications: When you contact our support team via Live Chat, email, or other channels, the conversation is stored for reference and staff training purposes.
- Cookies and tracking technologies: Our platform uses cookies and similar technologies to collect usage data and improve your experience.
3Data Usage Purpose
Every piece of information we collect is used for clear and legitimate purposes. axa88 will not use your data beyond the scope stated here without first obtaining your additional consent.
| Purpose of Use |
Types of Data Used |
Legal Basis |
| Account management & administration |
Identity, contact, account |
Contract fulfillment |
| Financial transaction processing |
Financial, identity |
Contract fulfillment |
| Identity verification (KYC / AML) |
Identity, KYC documents |
Legal obligations |
| Fraud prevention & security |
All categories |
Legitimate interests |
| Platform improvement & analytics |
Activity, technical |
Legitimate interests |
| Marketing communications (if consented) |
Contact, preferences |
Consent |
| Regulatory compliance & reporting |
Identity, financial |
Legal obligations |
4Sharing Information with Third Parties
Axa88 does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, there are limited situations where your information may be shared with certain parties, and this is done solely to ensure the platform operates safely and in compliance with the law.
- Payment service providers: Information required to process transactions is shared with FPX, DuitNow, Touch 'n Go, and other digital wallet providers integrated with our platform. These providers are bound by strict confidentiality agreements.
- Game software providers: Basic game session data may be shared with third-party game providers operating within the axa88 platform solely for technical purposes and game fairness auditing.
- Regulatory bodies & law enforcement: axa88 will disclose required information to the relevant authorities when mandated by law, court order, or regulatory directive.
- Technical service providers: Companies providing hosting, cybersecurity, and data analytics services may have limited access to your data solely within the scope of their technical duties.
- Business transfers: In the event of a merger, acquisition, or asset transfer, user data may be transferred as part of the business assets — and you will be notified in advance.
Our guarantee: All third parties with access to your data are required to sign strict data processing agreements and may only use that information within the scope agreed upon with axa88.
5Data Security
Protecting your personal data from unauthorized access, loss, or misuse is the highest priority of axa88. We continuously invest in industry-grade security infrastructure to ensure your data remains secure at all times.
- Data encryption in transit: All communications between your device and axa88 servers are protected by TLS 1.3 protocol and 256-bit SSL encryption.
- Data encryption at rest: Sensitive data such as passwords and financial information is encrypted using AES-256 encryption before being stored in our database.
- Internal access controls: Access to user data among axa88 staff is governed by a strict need-to-know principle. All access is logged and closely monitored.
- Regular security testing: Our systems undergo penetration testing and security audits conducted by independent security experts on a regular basis.
- Two-factor authentication (2FA): Players are encouraged to enable 2FA to add an extra layer of protection to their accounts.
- Real-time monitoring: An automated threat detection system monitors suspicious activity 24 hours a day and will trigger alerts and immediate responses in the event of any anomaly.
Shared Responsibility: While axa88 provides robust technical security, the safety of your account also depends on your own actions — keep your password confidential, avoid logging in over unsecured public networks, and enable 2FA.
6Cookies & Tracking Technologies
Axa88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your web browser when you visit our website.
- Essential cookies (required): Required for core platform functions such as login, session management, and security. These cookies cannot be disabled as the platform will not function without them.
- Performance cookies: Collects information on how you use the platform to help us identify areas for improvement. This data is collected anonymously.
- Functional cookies: Saves your preferences such as language, display settings, and login details to make your experience smoother on future visits.
- Analytics cookies: Helps us understand aggregate user behavior for the purpose of platform and content improvement.
You can manage your cookie settings through your web browser settings at any time. However, disabling certain cookies may affect the functionality and your experience on the axa88 platform.
7Your Rights Under PDPA
As a registered axa88 platform user in Malaysia, you have certain rights under the Personal Data Protection Act 2010 (PDPA) regarding your personal data. axa88 fully respects and facilitates the exercise of these rights.
- Right to access: You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 working days.
- Right to rectification: If any of your personal information is inaccurate or out of date, you have the right to request a correction. You can update basic information directly through your account settings.
- Right to withdraw consent: For data processed based on your consent (such as marketing communications), you may withdraw that consent at any time.
- Right to object to processing: You have the right to object to the processing of your data for certain purposes, subject to axa88's legal obligations.
- Right to request deletion: You may request the deletion of your personal data under certain circumstances, subject to data retention requirements mandated by law.
How to Submit a Request: To exercise any of the above rights, contact the axa88 support team via Live Chat or submit a written request to our official email. We will respond within 3 business days and resolve your request within the timeframe stipulated by law.
8Data Retention Period
Axa88 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable laws and regulations.
- Active account data: Retained for the duration your account remains active and in use.
- Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's financial and tax legal requirements.
- KYC documents: Retained for a minimum of 5 years after account closure in accordance with anti-money laundering (AML) legal requirements.
- Support communication logs: Retained for 2 years for reference and training purposes.
- Anonymised analytics data: May be retained for a longer period as it cannot be linked to any specific individual.
Once the retention period expires, your personal data will be securely deleted or anonymised in accordance with industry-standard procedures.
9Children's Privacy
The axa88 platform is exclusively for individuals aged 18 and above. axa88 does not intentionally collect or process any personal data from individuals under the age of 18.
- If we find that we have inadvertently collected data from someone under the age of 18, that data will be deleted immediately and the account in question will be terminated.
- Parents and guardians are encouraged to use parental control software to prevent underage access to the platform.
- If you suspect that a child has registered an account on our platform, please notify our support team immediately.
10Changes to This Privacy Policy
Axa88 reserves the right to update or modify this Privacy Policy at any time. Any changes made will be posted on this page with a new "Updated" date.
- For material changes — that is, changes that significantly affect how we use your data — we will endeavour to notify you via an in-platform notice or email at least 7 days before the changes take effect.
- Continued use of the axa88 platform after changes to the Privacy Policy are published will be considered acceptance of the updated policy.
- We encourage you to review this page regularly to stay informed of the latest privacy practices at axa88.
11Contact Us About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how axa88 handles your personal data, our team is ready to assist.
- Live Chat: The fastest channel — our support team operates 24/7 and will respond within minutes.
- Email: Send your written enquiry to [email protected] for issues requiring documentation or detailed clarification.
- FAQ: Visit page FAQ us for answers to the most frequently asked questions about privacy and data security.
Response Time: We are committed to responding to all privacy-related inquiries within 3 business days. For urgent matters, please use Live Chat for a faster response.
FAQ
Frequently Asked Questions About axa88 Privacy
Absolutely not. axa88 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data is only shared with parties that genuinely need it to provide services to you — such as payment providers and regulatory bodies — and all such parties are bound by strict confidentiality agreements.
You can submit a data access request by contacting the axa88 support team via Live Chat or by emailing
[email protected]. Please include your account username and the type of information you wish to access. We will process your request within 21 working days in accordance with PDPA requirements.
Retention periods vary by data type. Financial transaction records are kept for a minimum of 7 years in accordance with Malaysian financial law. KYC documents are retained for at least 5 years after account closure as required by AML regulations. Other data not subject to legal requirements will be deleted or anonymised within a reasonable period after account closure.
You can manage your cookie settings through your web browser settings. However, essential cookies required for core platform functions — such as login and session management — cannot be fully disabled without affecting your ability to use the platform. Non-essential cookies such as analytics and marketing cookies can be disabled without affecting the platform's core functionality.
In the event of a data breach affecting your personal information, axa88 will notify you and the relevant authorities within the timeframe required by law. We will explain the type of data involved, the steps being taken to address the issue, and the actions you can take to protect yourself. All sensitive data is encrypted, so the risk of misuse is very limited even in the event of a technical incident.